Near North Movers - Privacy Policy

Privacy Policy

Near North Movers
 126 Main St, Trout Creek, ON
 Phone: 705-995-0720
 Email: nearnorthmovers@gmail.com
 Website: www.nearnorthmovers.com

Last Updated: December 18, 2024

1. SMS Opt-In and Text Messaging Privacy

Near North Movers values your privacy and is committed to not sharing, selling, or otherwise disclosing your opted-in SMS information to third parties. Your phone number and any information related to your SMS subscription will not be shared with any external entities unless required by law or in connection with a legal obligation.

When you opt in to receive text messages from Near North Movers, you consent to receive service-related updates, appointment reminders, promotional offers, and customer service communications via SMS. You may opt out at any time by replying STOP to any message. Message and data rates may apply based on your mobile carrier’s plan.

We store SMS opt-in records securely within our customer relationship management (CRM) system and use this information solely to communicate with you about your moving services, quotes, bookings, and related business matters.

2. Information We Collect

Near North Movers collects personal information to provide moving services, respond to inquiries, and improve customer experience. The types of information we collect include:

Personal Identification Information

  • Full name
  • Email address
  • Phone number
  • Home or business address (pickup and delivery locations)
  • Payment information (processed securely; we do not store credit card details)

Service-Related Information

  • Moving dates and times
  • Inventory details
  • Special handling requirements
  • Customer preferences and service history

Website and Technology Data

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on our website
  • Cookies and tracking technologies (see Section 8)

Communication Records

  • Email correspondence
  • Phone call recordings (for quality assurance and training purposes)
  • Live chat transcripts
  • AI chatbot and voice assistant interactions

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To schedule, coordinate, and complete your moving services
  • Communication: To respond to inquiries, confirm bookings, and provide customer support
  • Payment Processing: To process payments securely via e-transfer, cash, or check
  • Marketing: To send promotional offers, seasonal discounts, and company updates (with your consent)
  • Quality Improvement: To analyze service performance, train staff, and enhance customer experience
  • Legal Compliance: To comply with applicable laws, regulations, and legal obligations
  • Safety and Security: To protect our business, employees, and customers from fraud or harm

4. How We Share Your Information

Near North Movers does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist with:

  • CRM and database management (HumanTouchCRM)
  • Payment processing
  • Website hosting and maintenance
  • AI chatbot and voice assistant platforms
  • Email and SMS communication platforms
  • Google Review and reputation management tools

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if necessary to:

  • Comply with legal processes
  • Protect our rights, property, or safety
  • Prevent fraud or illegal activity
  • Respond to emergency situations

Business Transfers

In the event Near North Movers is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change.

5. AI-Powered Tools and Automation

Near North Movers uses advanced AI-powered tools to enhance customer service and operational efficiency:

AI Voice Bot

Our AI voice assistant may answer incoming calls when our team is unavailable. The voice bot:

  • Captures basic lead information (name, phone number, service inquiry)
  • Provides general service information and pricing estimates
  • Schedules callbacks or consultations
  • Integrates with our CRM system for seamless follow-up

Call recordings and transcripts may be stored for quality assurance and training purposes.

AI Chatbot

Our website features a 24/7 conversational AI chatbot that:

  • Answers common moving questions
  • Captures lead information for follow-up
  • Books estimates and consultations
  • Escalates complex inquiries to human staff

Chat transcripts are stored in our CRM and may be reviewed to improve service quality.

By interacting with our AI tools, you consent to the collection and use of your information as described in this policy.

6. Data Security

We take the security of your personal information seriously and implement industry-standard measures to protect it, including:

  • Secure Socket Layer (SSL) encryption for data transmitted via our website
  • Password-protected access to CRM and internal systems
  • Regular security audits and software updates
  • Employee training on data privacy and security practices
  • Restricted access to personal information on a need-to-know basis

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to safeguarding your data to the best of our ability.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods include:

  • Active Customer Records: Retained for the duration of the business relationship and up to seven years for accounting and tax purposes
  • Marketing Communications: Retained until you opt out or unsubscribe
  • Call Recordings and Chat Transcripts: Retained for up to two years for quality assurance
  • Payment Records: Retained for seven years in accordance with Canadian tax and business regulations

You may request deletion of your personal information at any time, subject to legal and contractual obligations.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. Cookies are small text files stored on your device that help us:

  • Remember your preferences and settings
  • Understand how visitors use our website
  • Improve website functionality and performance
  • Deliver targeted advertising (with your consent)

Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality (e.g., secure login, forms)
  • Performance Cookies: Collect anonymous data on website usage (e.g., Google Analytics)
  • Functional Cookies: Remember user preferences (e.g., language, location)
  • Marketing Cookies: Track interactions for advertising purposes (e.g., Google Ads, Facebook Pixel)

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

9. Your Privacy Rights

Under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Opt-Out: Unsubscribe from marketing emails or SMS messages at any time
  • Portability: Request your data in a commonly used format
  • Complaint: File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us at nearnorthmovers@gmail.com or 705-341-4445.

10. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or external resources. Near North Movers is not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external sites you visit.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

Near North Movers reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Near North Movers
 126 Main St, Trout Creek, ON
 Phone: 705-995-0720
 Email: nearnorthmovers@gmail.com
 Website: www.nearnorthmovers.com

Business Hours:
 Monday–Saturday: 8:00 AM – 6:00 PM
 Sunday: Closed

14. Consent

By using our website, submitting a contact form, calling our office, opting in to SMS communications, or engaging with our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Near North Movers – Friendly, Fair, and Careful
 Your privacy is important to us, and we are committed to handling your information with the highest standards of care and transparency.